Refund policy

Returns and Exchanges
KISO does not offer exchanges or returns on any product. All sales are final. 

If there is an issue with your order, please contact us within 24-48 hours of delivery, and we will resolve accordingly.  

Monday - Friday

Phone: +1 510 575 9523
Contact us via email: kisodept@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union: 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

You are permitted to inspect and handle the item only to the extent you would be able to in a physical retail store — for example, trying on a piece to check fit, but not wearing it beyond that. If the item is returned in the same condition you received it — unworn or unused, with tags, and in its original packaging — you will receive a full refund. You'll also need the receipt or proof of purchase.

If you use or handle the item beyond what is reasonably necessary to establish its nature, characteristics, and function, we reserve the right to deduct an amount from your refund to reflect the resulting decrease in the item's value. In cases where the item's use has made it unfit for resale, we reserve the right to reduce the refund to zero.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. We may withhold reimbursement until we have received the returned goods, or until you have supplied evidence of having sent the goods back — whichever is earlier.

If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at kisodept@gmail.com.